Privacy Notice

In accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and its Regulations, Casa Nawi makes this Privacy Notice available to its customers, users and visitors.

Casa Nawi is responsible for collecting, using, storing and protecting personal data provided through this website, forms, service channels, purchasing processes, user accounts and communications concerning our artisan products.

To operate our online shop and provide personalized service, we may collect your full name, email address, telephone number, shipping address, tax details when you request an invoice, order information, shopping preferences, service history and data needed to manage exchanges, warranties or returns.

Casa Nawi does not store complete bank card details. Payments are processed through secure payment gateways and technology providers.

Your personal data may be used to create and manage your account, process orders, confirm payments, coordinate domestic and international shipping, provide customer service, issue invoices, manage warranties, exchanges or returns, follow up on requests and improve our services.

We may also use browsing and preference information to improve the shopping experience, analyze website performance and display relevant content. Promotional campaigns, newsletters or marketing communications will be sent only where consent or another applicable legal basis exists.

Casa Nawi may share strictly necessary data with payment gateways, logistics providers, technology platforms, hosting services, communication tools, invoicing systems, operating partners and competent authorities where required by law.

These transfers are made solely to fulfill the purposes described in this notice and support the proper operation of purchases, payments, shipping, service and legal obligations.

As a data subject, you may exercise your rights of Access, Rectification, Cancellation and Objection, known as ARCO rights. You may also withdraw consent to personal-data processing where permitted by applicable law.

To exercise these rights, submit a request stating your name, contact method, the right you wish to exercise and a clear description of the data concerned.

This website may use cookies, pixels, identifiers, local storage and similar technologies to remember preferences, maintain sessions, improve browsing, analyze performance, measure campaigns and strengthen digital security.

You can disable or manage cookies in your browser settings. Some website features may be limited if you block these technologies.

Casa Nawi implements reasonable administrative, technical and digital measures to protect personal data against damage, loss, alteration, destruction, unauthorized use, access or processing.

Access to information is restricted to people, systems and providers that require it to fulfill the purposes described in this notice.

We retain personal data for as long as necessary to fulfill the purposes of processing, meet legal, tax or commercial obligations, resolve enquiries and maintain records of orders, payments, shipping or customer service.

Casa Nawi may amend or update this Privacy Notice to reflect legal, operational, technological or commercial changes. Any amendment will be published on this website.

We recommend checking this page periodically for the current version.

For questions about privacy, personal-data protection, ARCO rights or withdrawal of consent, email hola@casanawi.com.mx or use the official channels listed on the contact page.